Ticketing
The following policies apply to all shows ticketed by the Presidio Theatre Box Office. Please note that some shows may be ticketed by a third-party vendor, in which you will need to refer to their policies. You may contact our box office to confirm which shows are ticketed through the Presidio Theatre.
Purchasing Online
Tickets for all shows ticketed by the Presidio Theatre Box Office can be accessed via the applicable show page on our website at www.presidiotheatre.org.
Purchasing by Phone
To purchase tickets by phone, please call the Presidio Theatre Box Office at 415-960-3949. Our box office phone hours are Tuesday–Friday, 1–4pm and one hour before showtimes.
Purchasing In Person
In-person sales at the Presidio Theatre Box Office are only available one hour before showtimes and are subject to availability. Processing fees are still charged in person.
Service and Restoration Fee
We charge a 10% fee on top of the face value of each ticket. Along with covering our credit card processing fees, this fee goes towards the operational expenses required to maintain this historic venue. Price ranges shown on show pages include fees. This fee is waived for Presidio Theatre members.
Will Call Tickets
Will call tickets must be claimed at the Presidio Theatre Box Office prior to the performance, up to one hour before showtime. Please be prepared to present identification.
Mobile Tickets
If you have a “Print at Home” or “Mobile ticket”, please proceed directly to ushers with ticket scanners with your scanning code ready. If you have mobile tickets, please turn the brightness up on your device for ease of scanning.
Refunds & Returns
Tickets cannot be refunded unless an event is canceled or has a change of date/time. Refunds are not available for events canceled or stopped due to force majeure. Donations, shipping costs, and processing fees cannot be refunded. We do not accept returns of food, beverages, or merchandise. Presidio Theatre is unable to process refunds for tickets purchased through a third-party vendor.
Exchanging Tickets
We allow ticket exchanges for another performance or credit for a future show. Exchanges must be requested at least 48 hours before showtime. Presidio Theatre is unable to process exchanges or credits for tickets purchased through a third-party vendor.
Third-Party Vendors
If you’ve booked your ticket through an authorized third-party vendor when applicable (such as City Box Office, TodayTix, or Eventbrite) please note that your seat may be assigned upon arrival at the Presidio Theatre. You must communicate directly with the applicable third-party vendor regarding your purchase, including any refunds or exchanges. If there is an issue with your purchase, please contact the vendor directly. The Presidio Theatre is not liable for any tickets purchased through unauthorized third-party vendors.
Accessibility
Presidio Theatre is fully accessible to persons in wheelchairs. Presidio Theatre is able to accommodate a person in a wheelchair and up to two (2) attendants in a designated section of the lower seating area. These seats may be purchased online or by phone. If there are particular questions regarding accessibility of any kind, please contact the Presidio Theatre Box Office at 415-960-3949. We strongly recommend calling the box office with any questions at least a day in advance of your performance date to ensure the most ease on the day of the performance.
Group Rates
Special group rates may be available depending on the show. Please contact our box office to inquire.
Seating
We recommend patrons arrive approximately a half hour prior to curtain. Late seating may be available; however, the policy may differ from show to show. General Presidio Theatre policy is to make every effort to seat late patrons without disturbing those patrons who have arrived on time. Late patrons will be seated by the house manager at their discretion.
Contacting the Box Office
For questions regarding your purchases, your ticket order, the venue or surrounding area, please call the Presidio Theatre Box Office at 415-960-3949 or email boxoffice@presidiotheatre.org.